SCCM 2007 R3 Upgrade Issues Installation of Hotfix 977384 Fails if Trend Micro installed

I’ve seen this recently so wanted to post a quick blog about it in case you run into a similar situtation

Error 1603 when installing KB977384″

The main issues reported in the KB977384 hotfix msi log are:-

Property(S): SmsIncorrectLang = This hotfix does not match the installed language version of Configuration Manager 2007
Property(S): SmsNotInstalled = No Configuration Manager 2007 site or administrator console was found on this computer
Property(S): SmsNotRunningInElevated = Please run the installer with “Elevated Privileges”
Property(S): SmsRunSQLScriptFail = The database upgrade script failed
Property(S): SmsConnectDatabaseFail = Cannot connect to database server :
[InstSMSDatabaseServer], database name : [InstSMSDatabaseName]
Property(S): SmsIncorrectRole = This hotfix does not match the installed role of Configuration Manager 2007
Property(S): SmsIncorrectVersion = This hotfix is not valid for this version of Configuration Manager 2007

however all of the above are actually ok, the errors are misleading,

verify if Trend micro av software is installed on the server, if so disable it temporarily and try the installation again

references:-

https://www.windows-noob.com/forums/index.php?/topic/2828-sccm-2007-r3-upgrade-issues

http://social.technet.microsoft.com/Forums/en-US/configmgrsetup/thread/a8d0dbba-f2a7-465e-8856-0d918ad70cbc

This entry was posted in Uncategorized. Bookmark the permalink.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.